Returns and Refunds
FromTheProducer is a marketplace which provides access to producers. The commercial relationship is direct between you and the producer. We receive no share of the sale and therefore cannot accept responsibility for the transaction. However, each producer on FromTheProducer provides their own returns and refunds policy. If you want to return a product or request a refund, or if you have any other problem with the transaction, you should contact the producer directly.
You can find the full details about each producer by clicking on the name of the producer which is displayed on each product page. That will take you to the producer's page where you will find the producer's contact details including their address, phone number, email and web site. Clicking on the producer's web site name will take you to their web site. There you will find the producer's return and refund policy included in their general Terms and Conditions or often under a specific link to their Returns and Refunds Policy.